Customer experience management (CEM) is "the process of strategically managing a customer's entire experience with a product or a company". Relationship marketing, focuses on establishing and building a long term relationship between a company and a customer. There are several approaches that have been espoused including customer experience management, customer relationship management, loyalty programs, and database marketing.
White Paper Published By: SAP SME
Published Date: May 11, 2012
Organizations are realizing that SaaS solution can be comparable to, or better, than BI implemented in the traditional manner. That said, Software-as-a-Service is not for everyone.
White Paper Published By: Dell Storage
Published Date: Apr 23, 2012
This solution guide describes the Dell HTSS which integrates PV DL2200 running CV Simpana 9 Data & Information Management Software with the Dell NSS and PowerVault ML6000 Tape Libraries to provide a multi-tiered Hierarchical Storage Management system
Software Download Published By: ScriptLogic
Published Date: Mar 30, 2012
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues quickly.
White Paper Published By: SAS
Published Date: Mar 01, 2012
Learn about the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.
White Paper Published By: SAS
Published Date: Mar 01, 2012
This white paper provides a top-level overview explaining what business analytics can do for your company - and the 8 key steps to accelerating product innovation, optimizing pricing and discovering drivers of financial performance.
White Paper Published By: Aternity
Published Date: Aug 26, 2011
This whitepaper provides insight, best practices, and recommendations for monitoring the end user experience within Virtual Desktop Infrastructures (VDI).
White Paper Published By: HP
Published Date: May 08, 2012
This complimentary white paper provides detailed configuration and testing information of common usage scenarios using HP 5820 and 5800 Switch Series utilizing IRF to form a logical switch, which connects to the server HP BladeSystem-integrated VC modules.
White Paper Published By: HP
Published Date: May 08, 2012
UC&C solutions offer enhanced user productivity and reduced costs from streamlined communications. That's why HP and Microsoft joined together to create the most complete, end-to-end solution. Find out more in this complimentary solution brief.
White Paper Published By: HP and Intel
Published Date: Apr 25, 2012
Download this guide, which is designed to help you better evaluate different cloud technology vendors and service providers based on a series of questions posed by three cloud infrastructure providers.
White Paper Published By: HP and Intel
Published Date: Apr 25, 2012
Intel, Bain & Company and NYSE Technologies share their stories on improving their infrastructure with cloud computing in this white paper. Find out more now!
White Paper Published By: KeyedIn Solutions
Published Date: Apr 25, 2012
In this white paper, we will examine how to define and articulate a strategy from a number of key perspectives. This white paper is essential reading for anyone interested in helping their organization achieve maximum performance.
White Paper Published By: AMD FirePro
Published Date: Apr 18, 2012
A comprehensive overview of the AMD FirePro and Solidworks relationship, highlighting the key selling points, benchmarks, case studies, customer references, and much more.
White Paper Published By: Scribe Software
Published Date: Apr 16, 2012
The What, Why & How of CRM Integration
This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.
White Paper Published By: PC Mall
Published Date: Mar 27, 2012
IBM's enterprise content management solutions are designed to help users dramatically reduce the costs associated with producing, storing and retrieving content and can also help mitigate risk associated with managing information appropriately.
For data centers looking to get the maximum performance from Flash-based storage supporting their virtual infrastructure, the RamSan-720 should be given strong consideration.
White Paper Published By: AtTask
Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
White Paper Published By: AtTask
Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
White Paper Published By: AtTask
Published Date: Feb 11, 2012
To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.
White Paper Published By: AtTask
Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
White Paper Published By: ServiceNow
Published Date: Feb 07, 2012
Download the white paper to find out more about next-gen IT solutions - and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before!
White Paper Published By: Oracle
Published Date: Feb 03, 2012
Customers that wish to incorporate the power of the Oracle Live Help On Demand solution into their corporate Facebook pages are typically looking to do more than just place a static live chat or click-to-call button.
